Privacy Policy for SB Electrical
Privacy Policy
Last updated: January 30, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SB Electrical.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to SB Electrical, accessible from www.sbelec.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With wholesalers & suppliers: To deliver goods and keep track of items. With NAPIT: To maintain quality and compliance and also inform local authority building control to comply with Part P of the building regulations where required. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Electrical certificates are kept on file for inspection and are kept to show compliance.
You can request another copy, which is chargable by means of an admin fee.
If a new owner of property wishes to obtain this certificate from us they can prove they now own the property where we carried out work and we will supply them a copy where we still have it on file. This is chargable by means of an admin fee. If you wish for the client details to be blanked out in this occourance, please inform us before work is completed.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
If you wish us to delete your information, please contact us. We can delete this from our systems, but it will remain on any certicate we keep a copy of as required for compliance. We will then only attempt to contact you if an issue is spotted related the safety of your installation.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@sbelec.uk
By phone number: 07438421094
By mail: SB Electrical Unit 49524 PO Box 15113 B2 2NJ
Terms of Business
(Updated 30/01/2024)
To ensure a smooth experience for everyone we work to these terms:
Contacting us: We prefer WhatsApp, but of course will take phone calls and SMS, and also email. Whilst we attempt to respond as quickly as possible, we have no physical office so response time may vary. If no-one is available to answer your query this may be because of holidays or time off. We will always where practically possible, leave an auto response explains when to expect a personal response on WhatsApp. We generally can not take calls at night, but will pick up messages as soon possilbe in the morning.
Booking us in: We always endeavour to attend when stated and give practical time slots. As we are an electrical contractors we don't always know what we will be working on when we arrive on site. If we are going to be delayed we will contact you as soon as possible. If your given time slot is critical for you, please let us know so we can take this into account.
Arrival on site: Please inform us of any parking restrictions. We expect the client to pay for any parking or provide permits where necessary. If you are a business customer or landlord we will add this to your invoice. If we need to obtain parking farther away this time will be added as part of the job. If you advise to park in an area which may arise to a payment request or fine, this will be added to your final invoice, should this be the case.
Access: Please inform us of access and if we need to collect keys. We will only charge for collecting keys if this add more time to the job. We can contact tenant directly for landlords, but the landlord is still responsible should any issues arise. If no one is at the property when we arrive, we will try and contact the client or tenant and wait for upto 10 minutes. If we still have no response, we will take a photo of the door and leave. This will then incur a call out fee, which will need to be paid again if you wish us to return to site. If our visit was to carry out agreed work, a call out will be charged and we will contact you to re arrange. We can always send an update when en route to make things easier and more convenient for you. We normally try and send a written message to save time and be informative. If the client is a landlord, they are responsible for payments due arising from not being able to access the property. We will not collect or ask your tenats to pay this. We can however provide you the invoice showing this charge.
Cancelling: If you need to cancel for any reason please contact us ASAP. We reserve the right to charge the agreed cost to cover loss of business or the call out where applicable. If you need to cancel please give us as much notice as possbile so we can re arrange or reschedule other work, if we can do this successfully we won't charge you, except where materials have already been sourced, which are subject to a restocking fee. If you are a private customer (not business or landlord) you have 14 days to cancel without reason, unless the work is due to start wtihin the 14 days. Any materials or costs incurred by SB Electrical will still need to be paid for. This does not affect your statutory rights. We will only ever cancel your job for reasons stated in the payments section of this document or in extreme circumstances which we cannot foresee.
Materials: We can supply materials, which ensures you have the correct items on site, and we can come equiped with extras should the job change course. Where we supply materials they sometime have a small mark up to cover time collecting and organising. Where this is the case materials supplied are covered by us. We always source quailty materials to ensure a quality job. Sometime it is more appropriate for the client to source materials, for example choosing light fittings to their own taste or appliances etc. In this case the client is fully responsible for the materials they have supplied and a charge will be made if we need to wait for them, or they need replacing due to being faulty. We work with suppliers who can show you a full range of electrical accessories if your job needs a specific asthetic finish. We can then organise the delivery of materials to meet the work start date. SB Electrical is not VAT registered, so we will include the VAT paid by us in the cost of materials. No VAT is paid on labour. If you by them directly from a supplier this may not be the case and VAT may be shown seperatly.
Quotations: When we attend to provide a quotation, this does not include any diagnostic or fault finding. If there are faults we will quote this per hour to find and then discuss the findings with you to plan the next steps. As we will not remove covers or investigate when provided a quotation we cannot guarantee 100% that we won't find anything which needs attention when carrying out the work. If we suspect something may be an issue we will inform you and possible add it to your quotation and then remove it from your invoice should there not be an issue. Before any electrical installation can take place the existing instllation needs to be adequate, including electrical bonding. We will try to look at this where possible and inform you if there may be an issue. https://www.electricalsafetyfirst.org.uk gives independent advise to homeowners.
Estimates: When asking for a price of smaller work, we can sometime do this from information and or photos provided by the client. However this assumes that the current electrical system which affects the new work is currently adequate.
Travel: Our call out covers Leicester and some surrounding areas. Where the job is outside of these areas, travel will be added, which we can quote you for. The travel fee will still need to be paid on top of the call out, this includes not being able to gain access with regards to the 'access' part of this document.
Carrying out work: Compliance with BS 7671 IET wiring regulations is out 1st priority, along side EaWR 1989 and H&S at Works Act 1974. If the work we have quoted for will cause any deviation from these or any other building regualtion we will speak to you to discuss the next step. We will always keep mess and noise to a minimum, but when carrying out certain work this cannot be avoided. Redecoration is the responsibility of the client, but we will advise you of options which may avoid redeoration where applicable. We will not work in an environment which is not safe or abusive. Should this be the case we will contact the police where appropriate. As your home or property is our place of work, we ask that you do not smoke whilst we are working in the area. As this is also your home we will respect it and use overshoes/boot covers if requested. We ask that where possbile, us and any contractors working with us can use your toilet and hand washing facilities should they be required.
Returning to the property: If you have an issue or find something is not working after we have left site, please let us know ASAP. It is best to send a photo and/or video where possbile. If we return to site and find that this is due to user error, a call out will be charged, plus any travel if applicable.
Materials/Tools left on site: During larger work, we may device it easier to leave items on-site. We will seek permission 1st and never leave items of high value. Any items left will be charged for should they be damaged or stolen.
Payment: Unless agreed prior to work, private customers must pay on completion of work, or each stage of the work via: BACS (bank transfer), Credit/Debit card, Contactless payments (depdending on your platform and total cost), cash or cheque (upto £500). Business customers may receive an invoice for payment, which will be due within 30 days, or 7 days for new customers. Larger amounts may require immediate payment. If your account with us is over due we may not carry out any further work until this is made upto date. We may also request that payments is made if the sum of outstanding invoice reaches a limit before carrying out further works. We do not provide credit or installment plans, however we can accept a credit card. Business customers may be charged a fee to cover credit/debit card charges. (This does not apply to consumers)
Complaints: In the unlikely event of an issue with our service, please first of all address your concern directly so we can ensure action where required. Should you need to make a complaint, please fill out the form on our contact us page of www.sbelec.uk or write to us at: SB Electrical Unit 49524 PO Box 15113 B2 2NJ. We can respond to electronic communication a lot quicker. We will look at your complaint as soon as possible normally this should never take longer than 10 days. Should you not be satisfied after making a complaint please contact NAPIT: https://www.napit.org.uk/why-napit/raise-an-issue.aspx
Updates of this Terms of Business may be made, if you have already received a quotiation from us which may be affect by a change we will inform you.
